Our Commitment

At Swab Dealers Ltd, we stand behind the quality of our products. In alignment with our core values of integrity and customer satisfaction, we offer a straightforward return process for eligible items.

Eligibility Criteria

To be eligible for a return, please ensure the following criteria are met:

• Returns accepted within 15 days of delivery.
• Products must be in original, unopened packaging.
• Valid proof of purchase is required (invoice/receipt).
• Items must be in resalable condition.

Non-Returnable Items

The following items cannot be returned:

• Perishable food items.
• Custom or special-order products.
• Items damaged through customer mishandling.
• Products without original packaging.

Return Process

1. Contact our customer service team within 48 hours of any delivery issue.
2. Provide your order details and a clear reason for the return.
3. You will receive a return authorization and detailed instructions from our team.
4. Package the items securely and include all original documentation.

Refunds & Exchanges

• Approved refunds will be processed within 7-10 business days.
• Refunds will be issued to the original method of payment.
• Exchanges are subject to product availability.
• Shipping costs are non-refundable, except in cases of defective items.

Damaged/Defective Items

For any items that arrive with quality issues, please follow these steps:

• Notify us immediately, providing photos or video evidence of the issue.
• We will arrange for pickup and replacement at no additional cost to you.
• Manufacturing defects will receive priority processing.